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Sally Cohen

3 Additional Ways Owner/Operators Can Keep Their Machines COVID Clean
3 Additional Ways Owner/Operators Can Keep Their Machines COVID Clean 368 255 GAD Vending

From Crane CPI Touchless Division: The public’s heightened concern for hygiene and safety has piqued interest in vending machines as an on-site sales solution that takes human-to-human contact out of the equation. You may find that your business is picking up, as a result, and that’s good news.

At the same time, operators may need to address customer concerns around hygiene and machine touchpoints. One top of mind solution on the brains of operators and OEMs alike is a “touchless” vending machine. While this kind of innovation isn’t out of the question, it will be one that takes time to develop and a sizable investment in new equipment to implement. At the very least, upon availability, we can expect it to require expensive adaptations to existing machines, or the requirement for new machines all together.

Instead, we’ve compiled best practices for operators looking to decrease touchpoints without a hefty pricetag. Read below for three ways to keep your machines and your customers safe.

1.   Minimize existing customer touchpoints with contactless payment options

Vending machines may be more than a convenience – in some spaces, they currently serve as the only food source available to essential workers in hospitals and warehouses. Optimizing machines to serve all customer needs by accommodating any payment method they prefer to use is essential to a successful vending operation. Machines should take cash or credit cards at a minimum, and in the wake of COVID-19, there is a growing demand for contactless and mobile payment options.

Making contactless payment an option is a smart investment for unattended markets. A report by RTi Research showed contactless use up 30% post-COVID-19 as consumers look for ways to reduce their exposure to publicly shared surfaces. Switching to a card reader that accepts contactless payments is an easy fix, if they are not already enabled.

When upgrading machines to accommodate contactless payment, consider investing in cashless hardware that is compatible with mobile apps, as well. These apps enable customers to make their entire transaction using their phone, eliminating several payment touchpoints at once. After they’ve made their selection and paid for it in the app, they just grab their item and go.

2.   Use digital media to guide customer behavior

Digital media, or advertisements at the point of sale, help to dramatically influence customer behavior, according to a study by CPI and Crane Medianet. Two goals can be achieved by using digital media screens on your vending machines:

First, screens can educate and inform consumers. Timely topics include best practices for social distancing, proper hand washing, and the use of personal protective equipment (PPE). Messaging can be used to explain how (or how often) machines are cleaned and disinfected, or alert customers to PPE available for sale inside the machine.

Second, screens with advertisements for available products can help consumers decide what to buy. Reducing the amount of time a customer spends interacting with the machine reduces their exposure.

3.   Follow best practices for machine sanitation

Cleaning surfaces between each customer interaction is not practical in unattended retail, but operators can follow a basic set of guidelines to help keep machines clean and safe:

Educate personnel

Any of your staff that interact with machines must practice appropriate hygiene, including wearing masks and gloves. Have them change their gloves between sites and change their facemask every four hours. Before and after interacting with machines at each site, route drivers or technicians should wash their hands for at least 20 seconds with soap and water, per CDC guidelines.

Prepare your machines 

Coffee and refrigerated vending machines must have temperature levels checked and expired products discarded, as always, but also be sure to thoroughly clean and disinfect customer touchpoints at every opportunity – especially on high-traffic machines. Operators should instruct drivers or local site management on the proper sanitization of machine doors, screens, buttons, and payment peripherals.

Follow appropriate guidelines 

Check with organizations like NAMA and EVA and follow their recommended guidelines for operators preparing to reopen their machines. Operators should update their safety practices regularly to maintain compliance with local governments and agencies.

Take immediate action to solve an immediate problem

Touchless vending is on the horizon, and that’s an exciting prospect for the future. But the hygiene concerns raised by COVID-19 are an immediate problem for which operators need an immediate solution. Operators can take the above steps right now to keep customers and staff as safe as possible while they continue to provide convenient access to essential items. Contact GAD Vending in Iowa, Nebraska, Kansas and Missouri for more information on the latest Crane Vending solutions for vending machines and touchless payment solutions.

Vending Machines – A Controlled, Safe Method to Provide Food and Beverages to Consumers – Part IV
Vending Machines – A Controlled, Safe Method to Provide Food and Beverages to Consumers – Part IV 298 297 GAD Vending

Reducing COVID-19 Exposure Risk with Contactless Payments

Previously, we delved into why vending is the ultimate solution in the convenience services industry in Part I, finding the right product to keep your vending machines disinfected and safe for your customers to use in Part II and best practices to properly clean your machine in Part III. In this final installment, we will focus on why cashless payment options are more important now than ever before.

According to the Centers for Disease Control and Prevention (CDC), it is possible for a person to contract COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose or their eyes.  Potentially contaminated surfaces and objects that pose as infection risks include dollar bills and coins.

When it comes to the potential spread of COVID-19 through currency, some countries are taking an aggressive approach to reducing the risk of currency spreading COVID-19. China, for example, has been quarantining the country’s cash. The government collected banknotes and then sanitized the stacks of bills. From there, the currency was kept in isolation for 7-14 days before being released into the banking system.

While the United States has taken similar measures on currency that has come from Asia, steps such as those taken in China have not been taken on a widespread basis in the US. Even so, as consumer behavior changes in response to the COVID-19 pandemic, we expect to see an acceleration in the already growing trend of cashless as consumers’ payment preference of choice in vending.

Recognizing the risk of COVID-19 exposure through surfaces and objects, many operators are being proactive in reducing the risk to consumers by ensuring their vending equipment is cleaned and sanitized on a more frequent basis and updating their fleets with cashless card readers.

“We see the cashless payment trend increasing, even while the crisis is happening, with a shift towards the use of contactless transactions.  The ability to offer cashless payment capabilities encourages consumer confidence,” said Carly Furman, CEO of Nayax LLC.

While the COVID-19 crisis is sure to bring unseen changes to the convenience services industry, we believe there is an underlying, long-term opportunity for operators.  The current crisis may increase the growing share of cashless transactions in vending, resulting in increasing operators’ profits. In fact, in a study done of 250,000 machines over an 18-month period, the number of total transactions increased by 26% on machines that allow for cashless payments.

According to the same study, there is a 37% increase in dollar spend when customers pay with a card versus cash. Customers are more inclined to purchase more than one item from the machine, simply because it is so easy to swipe their card. Although mobile payments only account for 5-7% of payments, that number is estimated to grow during and after the COVID-19 pandemic, as people are looking to move away from making contact payments, such as cash.  Apple Pay and Google Pay use near-field communication (NFC) to power contactless payments. With NFC, consumers simply tap their phone to a compatible terminal such as a Greenlite device and the transaction is complete.

This is an unprecedented time for all of us, meaning that we have to adjust to the way we live our lives and operate our businesses. Adding a cashless card reader, such as Greenlite ensures you will not miss out on a sale due to payment acceptance limitations while providing a safe, contactless payment option for consumers. It also keeps you safe by providing you with access to inventory reports, maximizing machine fulfillment when it is needed.

For any questions regarding safe practices for your vending business or information about your U-Select-It vending equipment, contact GAD Vending at (402) 553-2812.

Vending Machines – A Controlled, Safe Method to Provide Food and Beverages to Consumers – Part III
Vending Machines – A Controlled, Safe Method to Provide Food and Beverages to Consumers – Part III 1707 2560 GAD Vending

Best Practices for Cleaning and Disinfecting Vending Machines

Previously, we delved into why vending is the ultimate solution in the convenience services industry in Part I and finding the right product to keep your vending machines disinfected and safe for your customers to use in Part II. Part III of our four-part series will provide best practices to properly clean your machine, without causing damage to the equipment.

While U-Select-It recommends soapy water for cleaning and disinfecting vending equipment, the choice is up to you.  Regardless of what type of cleaner you choose, here are some Best Practices for Cleaning Vending Equipment.

  • Recommended supplies:
    • Disposable non-linting cloths (‘contact’, ‘non-contact’ & ‘external’)
    • Clean disposable gloves
    • Plastic scraper
    • Spray bottle w/ cleaning solution
    • Glass cleaner or similar for cleaning the window
  • Ensure the machine is Switched OFF before completing any cleaning tasks.
  • Do not apply or spray the soapy water solution directly onto surfaces that could or might leak directly onto electrical components such as the keypad or touch screen.  Where this is a possibility the soapy water should be applied to a ‘clean’ cloth which then should be used to wipe the surface to be sanitized.

Why do I need three separate cleaning cloths?  The ‘contact’ cloth should be used on areas of the machine that come into contact with areas of consumer interaction.  The ‘non-contact’ cloth should be used on internal areas of the machine. The ‘external’ cloth should be used on all external surfaces with the exception of areas of the machine that are exposed to consumer interactions.

Some Do’s and Don’ts:

  • Do not use metal scrapers
  • Do not put any of the machine’s internal parts on the floor
  • Do not take water for cleaning from a toilet area
  • Always wear protective gloves
  • Always use the correct cleaning agent for the application and follow the manufacturer’s instructions

In many grocery and retail stores, it is commonplace to see self-serve sanitizing wipes for customers to use.  To help ensure your equipment stays clean and provide peace of mind to consumers, if possible, provide sanitizing wipes at or near your equipment.

As with all individuals working in convenience services in a food-handling role, an operator who is suffering any form of illness should inform their supervisor and not perform any work sanitizing the vending equipment.

Safe sanitation is crucial now more than ever for your vending equipment. For more information on best practices to sanitize your vending equipment or other equipment questions, please contact U-Select-It at 1-800-247-8709 or your local distributor GAD Vending at (402) 553-2812.

With consumers using cashless often due to sanitary concerns, Part IV focuses on why cashless payment options are more important than ever. 

Vending Machines – A Controlled, Safe Method to Provide Food and Beverages to Consumers – Part II
Vending Machines – A Controlled, Safe Method to Provide Food and Beverages to Consumers – Part II 2560 1707 GAD Vending

From our partner manufacturer at USI Vending Machines: 

What Products Are Recommended to Safely Clean and Disinfect Vending Equipment?

Previously, we delved into why vending is the ultimate solution in the convenience services industry in Part I.  Part II of our four-part series will provide guidance on finding the right cleaning agent to keep your vending equipment disinfected and safe for your customers to use.

As communicated by the European Vending Association, even with the secured product control offered by vending, it is extremely important to clean and disinfect vending equipment often, especially considering the current health crisis due to COVID-19.  Fortunately, the cleaning and disinfecting process for vending equipment is easy and cost-effective. All components on vending equipment, including electronics, keypads, plastic surfaces, and glass surfaces, can be effectively cleaned and disinfected with warm, mild soapy water.

Why is soap so effective against bacteria and viruses, such as the Coronavirus?  Soap is comprised of two-sided molecules. One side is attracted to water; the other side is attracted to fat. Viruses, such as the Coronavirus, are comprised of material surrounded by a coating of proteins and fat. When viruses interact with soap, the soap molecules rip that fat coating out. Soap literally demolishes viruses in as little as 20 seconds.  To learn more about why soap is U-Select-It’s preferred cleaning and disinfectant agent, check out National Geographic’s article Why soap is preferable to bleach in the fight against the coronavirus.

There are commercial-grade cleaning and disinfectant options such as Kay 5 Chlorinating Sanitizer, which is highly effective against bacteria and fungus, and is used primarily for kitchen equipment, soft serve and shake machines and kitchen utensils.  Another option is PURELL® Foodservice Surface Sanitizer, an EPA registered multi-surface sanitizer/disinfectant approved for use on food-contact surfaces with no-rinse required and is currently registered in all 50 states.

If you choose to use a commercial-grade product, follow the manufacturer’s instructions for application and proper ventilation. Never mix these products with ammonia or any other cleanser. Also, check to ensure the product is not past its expiration date.  Expired products will likely not be as effective against coronaviruses. You can view all EPA approved disinfectants against SARS-CoV-2, the novel coronavirus that causes the disease COVID-19 HERE.

For more information on best practices to sanitize your vending equipment or other equipment questions, please contact GAD Vending at (402) 553-2812.

How should you go about cleaning your vending machine? Find out more at our Part III..

 

Vending Machines – A Controlled, Safe Method to Provide Food and Beverages to Consumers – Part I
Vending Machines – A Controlled, Safe Method to Provide Food and Beverages to Consumers – Part I 981 890 GAD Vending

From our partner vending manufacturer at USI Vending:  

Why Vending is the Ultimate Controlled Dispensing Solution for the Convenience Services Industry

As organizations modify their operations and procedures to best keep employees and customers safe in response to the COVID-19 pandemic that is sweeping across our nation and the world, the need to safely provide food and beverage options remains critical.

According to the National Merchandising Association (NAMA), “Through our unique food distribution system, our industry can be the greatest source of “contactless” nourishment to over 40 million consumers with food and beverages daily, and it is all accomplished in an unattended retail environment, often with round the clock availability.”

Federal and State governments, along with the CDC, are encouraging social distancing, including reducing or eliminating face-to-face encounters with alternative options such as contactless delivery and self-serve options.  In workplaces, this includes re-evaluating how food and beverages are offered to employees. For example, in the past weeks, many organizations have shuttered cafeterias to help prevent the spread of COVID-19.

Recently the NIH and CDC released information on the Coronavirus’ lifespan on surfaces.

  • Airborne: 30 minutes to 3 hours
  • Cardboard: 24 hours
  • Stainless Steel: 2 days
  • Plastic: 3 days

These guidelines have prompted many organizations to further re-evaluate self-serve convenience service options deployed in their organizations such as unattended retail markets.  The risks in these applications is that the food and beverage products are not controlled in such that consumers can pick-up products and return them to the shelves for the next consumer to handle.  With COVID-19 having up to a three-day lifespan on items such as bottled beverages and clam shell salad containers, unattended retail applications may pose a risk of being a spreading point within organizations.

Unlike unattended retail markets where consumers can access and return the food and beverage products, vending requires consumers to purchase the product(s) before the consumer is able to touch the product(s).  Just think in a micro market setting how many people before you may have picked up that plastic bottled beverage or salad in a plastic clam shell before you and put it back on the shelf.

Besides the product itself having the opportunity to be handled by multiple people in a micro market application, another consideration is the cleanliness of micro market hardware itself.  For example, when consumers access products in micro markets they often come in contact with shelving holding the product. You have risk of direct exposure on the shelf itself, as well as transfer exposure from the product.  Being full secured access, this is not a concern or risk when it comes to vending, as only the operator has access to the interior of the machine including the shelving.

Vending offers the ultimate secured access solution and allows organizations to safely provide employees and consumers with food and beverage products, with little to no risk of contamination from numerous other individuals handling the product.

According to the European Vending Association, “Vending machines are a reliable and safe way to obtain food and beverages. Vending machine operators place food safety as top priority in their daily service, and are trained in protection against infections. During the current health crisis, operators have also put in place measures to ensure that the disinfection of machine surfaces is also carried out as regularly as possible.”

For more information or other equipment questions about USI Vending machines in the Nebraska, Iowa, Kansas and Missouri area; please contact GAD Vending at (402) 553-2812

GAD Vending distributes, sells and services AMI NGX Jukebox in Omaha, Des Moines and Kansas City.

Why is the AMI NGX Ultra the Top Selling Music Video Jukebox?
Why is the AMI NGX Ultra the Top Selling Music Video Jukebox? 1014 743 GAD Vending

AMI NGX ULTRA – THE TOP SELLING MUSIC VIDEO JUKEBOX

With robust entertainment content, a sleek package that will fit any wall, powerful promotional reach, and revenue boosting features like music video, the AMI NGX Curve is the next-generation jukebox that the bars in Kansas, Missouri, Iowa and Nebraska look to for earning its own way.

The NGX Ultra is the ultimate next generation jukebox, delivering hit songs, whole albums, music videos, mobile control, and on-demand digital signage in a sleek and innovative package that rocks the house.

  • Captivate and entertain guests with thousands of selectable music videos that play on the Ultra’s integrated 32” widescreen display.
  • Offer additional music selections from our audio library featuring complete albums and over one million song choices.
  • Block the availability of music choices that aren’t quite right for your location using advanced music filtering systems.
  • Track music played so you only pay licensing fees on what you have to. Play non-license required music during the slow day parts to save money to rock the night with music. All with digital download reports to satisfy the music licencing fees.
  • Use AMI Ad Manager to build and schedule your very own ads that display on the Ultra’s two screens. The NGX Ultra is the ultimate next generation jukebox, delivering hit songs, whole albums, music videos, mobile control, and on-demand digital signage in a sleek and innovative package that rocks the house.

With robust entertainment, revenue-boosting features,and powerful promotional capabilities, the NGX Ultra takes the jukebox experience to a whole new level.

ROCK THE HOUSE WITH MUSIC VIDEOS

  • When a patron selects a song with an available video, our user-friendly UI suggests they upgrade their selection with an accompanying music video.
  • Patrons pay a small up-charge for video selections.
  • Video selections made on the jukebox or through AMI’s mobile appare played on the Ultra’s upper 32” widescreen display.
  • Locations can expand video viewing to additional TVs inside their venue by using an HDMI cable (not included) and connecting it to the provided video port

INCREASE BUSINESS WITH AMI’S AD MANAGER SYSTEM

AMI Ad Manager lets you transform both screens of the NGX Ultra, as well as any other TVs connected to the jukebox, into powerful digital signage. Whether you’re promoting what’s happening right now or what’s coming up soon, there are hundreds of ways to put AMI Ad Manager to work for your business.

  •  Advertise rewards programs, special discounts, upcoming events and more by accessing the AMI Ad Manager tool on amientertainment.net with your computer, tablet or smartphone.
  • Upload your own logo to customize existing templates or use your own pre-made digital advertisement. Pre-made ads must be in jpeg format and pre-sized to 1280×720 pixels.
  • Use AMI Ad Manager to advertise leagues, holiday promotions, birthdays and special events.
  • Have a cross promotion partner? Charge advertising to run on your screens during agreed upon times.
  • Promote daily and nightly specials! Schedule promotions in advance by selecting times and dates for ads to display on the jukebox and on connected TVs.
  • Try on-the-fly Pop Up promotions. Traffic thinning out? Run a quick special to keep patrons texting for their friends to come your way!

AMI’s distributor in Omaha, Des Moines and Kansas City is GAD Vending. We work for bars, retailers, arcades

and restaurants on any digital music needs. GAD Vending knows how to set up AMI NGX Digital Jukeboxes, program to your TV’s, and add commercial speakers anywhere in the establishment. Need speakers outside? Speakers in the bathrooms or gameroom? Call us for help lowering expenses and increasing revenues – and let the party music play on.

Commercial Foosball available at GAD Vending. Offices in Des Moines, Omaha and Kansas City.

10 Little Known Foosball Facts
10 Little Known Foosball Facts 750 500 GAD Vending

Foosball, what you didn’t know and maybe didn’t want to know, but here goes anyway.

  1. No one is sure who invented Foosball, but Harold Searles Thornton got the first patent in 1923.
  2. There are 4 distinct styles of game play and tables: American, French, German and Italian.
  3. European tables typically have a 3-man goalie setup.
  4. In the 1950’s, the Belgians created the first league.
  5. The longest marathon playing foosball as doubles Guinness world record is 61 hours and 17 minutes.
  6. The first American made foosball table was created by Hayes and Furr in 1970.
  7. The ball can move up to 35 mph.
  8. In 1972, Lee Peppard held the USA’s first tournament at Eight Ball Billards in MT.
  9. The highest tournament prize was $1,000,000 at the World Championships in 1978.
  10. Foosball has long been under consideration for the Olympics. But as for 2021, foosball is an Observer status along with pole dancing and poker.

Foosball tables are an easy add to an arcade. Easy player rules. Quick games. Low contact if two players. And, lots of fun!

Considering a commercial foosball table? GAD Vending can help in Iowa, Kansas, Nebraska and Missouri.

GAD Vending offers VOC Media Drink Vending Machines for fresh brewed coffee with no touch preparation.
GAD Vending offers VOC Media Drink Vending Machines for fresh brewed coffee with no touch preparation.
GAD Vending offers VOC Media Drink Vending Machines in Omaha, Des Moines and Kansas City.

The Best (Vending Machine) Coffee
The Best (Vending Machine) Coffee 642 410 GAD Vending

Exceed your vending customer expectations by offering barista-quality coffee from VOCE. Using the same technology found at your local coffee shop, VOCE delivers consistently delicious coffee drinks made with fresh ground coffee beans or pre ground coffee in a touchless vending machine.

Transformative Coffee Experience

Vending machine coffee was the brunt of many jokes, and for a long time, that was okay. But Crane EMS took notice, did their homework and developed the VOCE Media Coffee Vending machine.

  • 18 delicious selections
  • Integrated touchless payment system
  • Reliable performance
  • Energy efficient
  • Simplified maintenance
  • Small footprint

Transform the office! Each drink is consistently delivered with stellar taste, aroma, color and appearance. Choose to use the whole bean experience. Each cup has fresh ground coffee, flavored to the customer’s wish. No shared condiments. No shared coffee pots. Each cup is prepared in a touchless, closed environment.

Get rid of the common coffee pots. Gone are the coffee pod manual systems. Finally, the common creamer, sugars, teas and drink mixes are no longer. The VOCE Media coffee vending machine is self contained, so there is less touch then a normal coffee station. If used in an employee break room, payment can be touchless with an employee badge.

The Crane VOCE Media hot beverage vending machine is available at GAD Vending in Nebraska, Iowa, Kansas and Missouri.

Meet Cora: Crane Cashless Next Generation Telemeter
Meet Cora: Crane Cashless Next Generation Telemeter 1165 673 GAD Vending
CORA-sell-sheet-final-12032018

CORA is the next generation retrofit telemeter from Crane. As an upgraded hardware solution, CORA is designed and built with a number of high tech features that maximize efficiency while keeping your machines up and running at peak performance. GAD Vending is a Crane Cashless distributor in Iowa, Kansas, Nebraska and Missouri.

GAD Vending offers VOC Media Drink Vending Machines in Omaha, Des Moines and Kansas City.
GAD Vending offers VOC Media Drink Vending Machines for fresh brewed coffee with no touch preparation.
GAD Vending offers VOC Media Drink Vending Machines for fresh brewed coffee with no touch preparation.

Tell the Boss to Replace the (Gross) Common Office Coffee Station
Tell the Boss to Replace the (Gross) Common Office Coffee Station 642 410 GAD Vending

Common coffee stations – with all the pots and condiments – is a single germy touch point of employees all day. Fix your break room with an easy and popular fix – get a Crane VOCE Media coffee vending machine.

VOCE MEDIA DRINK SELECTIONS

Perception meets reality. From the moment when a made-to-order selection is made, to choosing the most convenient method of touchless payment, to the interactive messaging, to the delivery of a delicious finished drink. VOCE Media delivers a positive employee experience.

VOCE Media serves barista style specialty beverages that broaden appeal to everyone in the office, all day long. Using the same brewing process and equipment as popular coffee houses, the VOCE Media finished drink profile mirrors all of the important attributes of consistency, taste, aroma, color and appearance. The Crane VOCE Media drink machines can be loaded with premium coffee beans that are ground for each cup. Treat your employees to a better coffee.

VOCE MEDIA PROMOTES DAILY USE WITH TOUCHLESS TECHNOLOGY

Hot beverages are an essential part of our office life. Providing refreshment, enjoyment and comfort. Coffee and tea wake us up, stimulate good conversation and fulfill our occasional desire for indulgence with a wonderful hot chocolate. It’s a very personal process and that’s why the VOCE Media ATM user interface puts the end user in control. People create their favorite by determining the drink, strength of coffee, the amount of sugar or creamer – and receive a personal PIN for reordering.

Looking at everything in the office to create a COVID free environment? Get rid of the manual pod machine. No more coffee pots that someone has to fill, clean and sanitize. And, you can get rid of all the common condiments – gone is the old creamers, sugar and powdered drink mixes. Gone is sanitizing the common break room counter between every cup of coffee from the pot. Gone is morning coffee runs out of the office.

GAD Vending sells Crane VOCE Media hot beverage vending machines in Nebraska, Kansas, Missouri and Iowa. Call us to try a cup from a Crane VOCE Media vending machine.

 

GAD Vending

Greater America Distributing (GAD Vending) is your premier marketer of vending equipment and amusement games in Mid America.  The company has been operating for over 30 years with offices in Omaha, Nebraska; Kansas City, Missouri; and Grimes, Iowa, a suburb of Des Moines.

Omaha

6161 Grover Street, Omaha,
NE 68106

1-402-553-2812
[email protected]

1-402-553-2812
[email protected]

Kansas City

3230 Roanake Road, Kansas City,
MO 64111

1-816-531-4300
[email protected]

1-816-531-4300
[email protected]

Des Moines

2105 SE 37 Street, Grimes,
Iowa 50111

1-515-278-4455
[email protected]

1-515-278-4455
[email protected]

Greater America Distributing

© 2023 Gad Vending. All Rights Reserved.

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